Community Fibre broadband review

Community Fibre is one of the UK's smaller broadband providers. Its full fibre network is only available in parts of London but offers extremely fast services – but how does it compare to other UK providers? Our latest customer survey reveals how Community Fibre customers rated their Community Fibre broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best Community Fibre broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What Community Fibre customers told us

Our research showed that Community Fibre broadband customers were satisfied with the service they received.

• 'Fast broadband speeds with little or no drop-outs. I've had no issues requiring contact with customer services when needed.'
• 'We aren't paying a lot for the internet, and we are still getting fast internet speeds with very few issues with it.'

Community Fibre broadband review

Customer score: 71% (4th out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and value for money.

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Community Fibre broadband deals

Community Fibre offers a number of ultrafast broadband packages in parts of London and a handful of small towns in the South East. All its packages are full fibre, also known as 'fibre-to-the premises' (FTTP), which is the most reliable broadband connection. Find out more in our guide to the different types of fibre broadband.

Community Fibre deals don't include a landline phone line, but you can opt in to keep your current landline number. It offers call plans as an add-on.

New customers can choose between a 12 or 24-month broadband contract, but you pay £6 less per month if you sign up for two years.

Our guide to the best broadband deals includes top picks from our experts on the best-value broadband

How much is Community Fibre broadband?

Community Fibre offers full fibre broadband packages with speeds up to 3,000Mbps including a competitively priced 150Mbps deal. Its pricier 'Premium WiFi' packages guarantee minimum wi-fi coverage throughout your home (see below).

There's usually a £14.95 setup fee but it often runs offers that mean this is waived. While providers can hike their prices by as much as 90% when your contract runs out, Community Fibre promises to only increase your monthly fee by £4 per month.

Browse all of Community Fibre's broadband deals, or enter your postcode below to check for the best deals across all providers in your area. 

Community Fibre broadband speeds

Community Fibre offers full fibre broadband packages – with ultrafast average speeds of either 100Mbps, 150Mbps, 920Mbps and 3,000Mbps (3Gbps), depending on the package selected.

Does Community Fibre put up broadband prices every year?

Yes – so if you do decide to take up a broadband contract with Community Fibre, keep in mind that it will raise the price of your deal every spring.

This is now a fixed price increase. If you take out a deal with Community Fibre, it will increase the amount you pay by £2 per month, although this won't start until April 2026.

Previously, Community Fibre advertised that it would put up its prices by the Consumer Price Index (CPI) rate of inflation as published in February, plus an additional 2.9%. This means affected customers will see their price increase by 5.9% this year.

What is the latest Community Fibre router?

Community Fibre's broadband packages include a Linksys WiFi 6 Mesh Router (MX5600) with its 75Mbps, 150Mbps and 1,000Mbps packages. Its 3,000 Mbps package comes with a Technicolor multi-gigabit wi-fi 6 router (FGA5330).  

Where is Community Fibre available?

Community Fibre has its own full fibre network that's primarily available in parts of London. However, it's also available in a handful of small towns throughout the South East, these can be found in:

• Essex, Kent, Surrey and Sussex

If you're in London and wondering whether you'll be able to access the Community Fibre network, it's available in parts of the following:

• Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, Croydon, Ealing, Greenwich, Hackney, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Wandsworth, Westminster

What is Community Fibre Premium Wifi?

Community Fibre's Premium Wifi packages guarantee minimum wi-fi coverage of 35 Mbps in 12 rooms in total (up to five bedrooms) across up to three floors. Engineers install additional Mesh WiFi 6 routers to extend coverage across your home. 

Community Fibre will pay out three months' free broadband if it fails to deliver this minimum speed. Like most broadband providers, its guarantee doesn't include outbuildings such as garden rooms or garages.

It offers 1Gbps and 3 Gbps packages for between £2 and £6 more than its standard broadband deals. Premium Wifi deals are only available on a 24-month contract.

Go to Community Fibre's customer contact details for links to service status updates, customer service phone numbers and social media accounts.

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