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iD Mobile review

Our iD Mobile customer satisfaction survey reveals how they rated the iD Mobile network for value for money, speed, reliability and support
Adam SnookResearcher & writer

iD Mobile is a low-priced mobile provider offering a range of phone contracts and great-value Sim deals. How did its customers rate it?

Before signing up for a new phone deal, read our review of iD Mobile to see how it did in our regular mobile phone satisfaction survey.

Discover which mobile network providers impressed their customers most in our latest survey, which reveals the best and worst mobile networks

What iD Mobile's customers told us

  • 'Cheap price, rollover data and plenty of roaming.'
  • 'A great network. Easy to change over to them. And they keep in contact with you.'

iD Mobile review

Customer score: 71% (tied 7th out of 16). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and network reliability.

If you're already a member, log in now, or join Which? today.

  • Pros
  • Cons
  • Which? Verdict
Customer serviceOverall value for moneyNetwork reliabilityDownload speedsIncentivesTechnical supportRoaming value for moneySpeed and ease of getting in touchCommunication quality and frequency

Results are based on an online survey of 4,153 customers of mobile phone providers - members of the Which? Connect panel and members of the public, conducted in January 2025.

Browse all of iD Mobile's Sim-only deals, or check our expert picks of the best Sim-only deals

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What network does iD Mobile use?

iD Mobile is a virtual provider, which means it uses another provider's infrastructure – in this case, the Three network. It offers 4G and 5G coverage.

How good is iD's mobile coverage?

You can check coverage where you live by using a mobile network coverage checker. Simply enter your postcode into the map and it will tell you how good Three's signal is in your area, as well as comparing it with the other providers.

iD Mobile Sim-only deals

iD Mobile offers a range of pay-monthly and pay-as-you-go (PAYG) deals to its customers. View a selection of deals below and click 'Show More' to browse.

Other iD Mobile deals and incentives

iD Mobile offers a data rollover on all plans, which means any unused data is carried to the next month for free. Any data that's rolled over gets used first. iD Mobile also offers free EU roaming, with a generous 30GB allowance.

Sim-only plans are available for 30 days, and 12 and 24 months, and include a range of pricing options. Choosing a pay-monthly plan allows you to select whether you want a supplied handset or prefer a Sim-only option.

Compare the best iD Mobile Sim-only deals and see how much you could save.

Does iD Mobile increase its prices each year?

iD Mobile's Sim-only contracts are not hit by costly inflation-based mid-contract price increases. Before the end of the month, you will be able to check what the price to renew is. If it does increase or is too expensive, you can simply switch to a different network with no penalty.

For 24-month handset contracts, iD Mobile increases its prices each year by £1.50 each April/

To find out how to avoid costly inflation-based price increases, read our guide to 10 ways to save money on your mobile phone bill.

iD Mobile stores

iD Mobile doesn't have its own stores – iD Mobile is Currys' phone network, so its products and services are available from Currys stores or from the iD Mobile website. Currys has a large presence in the UK, so it's fairly easy to track down nearby help and advice.

You can find your nearest branch using the Currys store finder, or you can access live chat services.

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not swayed by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.

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