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Shell Energy broadband review
Everything you need to know about Shell Energy broadband – including what will happen now its service has been sold to TalkTalk
In this article
- What Shell Energy broadband customers told us
- Shell Energy broadband review
- Shell Energy broadband deals
- How much is Shell Energy broadband?
- Shell Energy broadband speeds
- Does Shell Energy put up broadband prices every year?
- What is the latest Shell Energy broadband router?
- How to contact Shell Energy
Excellent home broadband might not be the first thing you associate with a multinational petrochemical company. Shell Energy offered a wide range of broadband deals, but did it offer a good service? Our latest customer survey reveals how Shell Energy customers rated their broadband service.
In February 2024, Shell Energy's broadband arm was acquired by TalkTalk. Shell Energy is no longer advertising its deals to new customers and existing customers will continue to receive their service, but they are all being transferred to TalkTalk. Read our TalkTalk broadband review.
Read on for our Shell Energy broadband review, or use the free broadband comparison service from Which? to find the broadband deals available in your area.
Find out how much your provider could hike prices with our broadband and mobile price rise calculator.
What Shell Energy broadband customers told us
Our research showed that Shell Energy broadband customers had mixed reviews of the service they received.
- 'It’s OK, not great – and I recently had a massive price increase.'
- 'I often get more than one outage in the afternoon or evening – the prices increase, yet the service doesn’t improve.'
Shell Energy broadband review
Customer score: 59% (11th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
- Pros
- Cons
- Which? Verdict
| Speed | Reliability | Ease of set up | Value for money | Ease of contacting | Customer service | Technical support | Overall communication |
|---|---|---|---|---|---|---|---|
Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers
Shell Energy broadband deals
Shell Energy is no longer advertising broadband deals to new customers - all of its customers are now being migrated to TalkTalk, which acquired Shell Energy's broadband business.
Shell Energy offered standard broadband (also known as ADSL) and superfast fibre broadband deals that are widely available. Customers in some areas were also able to access Shell Energy's ultrafast fibre broadband services with average speeds running right up to 944Mbps.
Shell Energy broadband deals generally lasted 18 months. If you're a Shell Energy Broadband customer, you're likely to be offered a new contract with TalkTalk when your current one comes to an end.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband
How much is Shell Energy broadband?
Shell Energy offered a wide range of broadband packages, starting with average speeds of 11Mbps and going up to a speedy 944Mbps in some parts of the UK. Get help finding an alternative by entering your postcode below to check for the best deals across all providers in your area.
Shell Energy broadband speeds
Shell Energy offered both fast and superfast deals with phone line included. However, its full fibre deals don't include line rental as is increasingly common.
If you live in an area that has full fibre broadband services, you may also have signed up to one of Shell Energy's ultrafast broadband services with average speeds up to 944Mbps. The same speeds should also be offered by other Openreach providers in your area - for example BT, EE, Sky, TalkTalk, Vodafone or Zen Internet.
Does Shell Energy put up broadband prices every year?
Yes – if you took out a broadband connection with Shell Energy, it reserved the right to raise prices every April, by the Consumer Price Index (CPI) rate of inflation as published in January, plus up to 3%. In 2024, it opted to add 2% to the CPI rate, meaning affected customers saw their price increase by 6% this spring.
What is the latest Shell Energy broadband router?
Shell Energy supplies standard broadband customers with a Technicolour DGA0122 router. If you take up one of its speedier Superfast Fibre, Superfast Fibre Plus and full fibre deals, you'll receive its Wi-Fi 6-capable router.
How to contact Shell Energy
Shell Energy Broadband's customer service channels have been closed. Instead, contact TalkTalk on 0345 172 0088.
Bookmark our customer contact page, which also contains helpful links to TalkTalk's customer service phone numbers and social media accounts.
Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers.